Consulta direct was established in 2004 and forms an important supporting leg in the Consulta Research structure. In doing so, Consulta is able to provide a more comprehensive and cost effective service and can establish itself as a preferential services provider to a broader target market.

Consulta Direct is a business unit in the Consulta structure that provides qualified Call Centre Agents and Face-To-Face field force in 9 provinces to collect data in a monitored environment. We offer a unique state of the art integrated communication system that allows us to offer each client a customised solution. We supply daily, weekly & monthly Productivity, Quality and Contact history reports.

Consulta Direct facilitates in collecting qualified data (Research surveys, Database scrubbing, setting appointments, follow-up, Collections, Sales, Call Centre Training and Inbound capability, voice logging, Face-To-Face interaction and Focus group recruitment)

This applies to both internal and external clients.